PRIVACY POLICY

Effective Date: January 3, 2025

1. INTRODUCTION

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Contact Information: Name, email address, phone number, physical address

• Project Information: Property details, service requests, project specifications

• Payment Information: Billing address, payment method details (processed securely through third-party processors)

• Communications: Messages, feedback, and correspondence with us

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information

• Cookies: We use cookies to improve user experience and analyze website traffic

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage dental services

• Send service-related communications

• Process payments and maintain records

• Send appointment reminders and project updates

• Respond to inquiries and provide customer support

• Send promotional communications (with your consent)

• Improve our services and customer experience

• Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We process your information based on:

• Contract Performance: To fulfill our service agreements

• Legitimate Interests: To operate and improve our business

• Consent: For marketing communications

• Legal Compliance: To meet regulatory requirements

5. INFORMATION SHARING

5.1 We May Share Information With:

• Service Providers: Including email service providers (Mailgun), payment processors, and scheduling systems

• Business Partners: Suppliers and subcontractors necessary for service delivery

• Legal Requirements: When required by law or to protect our rights

5.2 We Do NOT:

• Sell your personal information

• Share your information for third-party marketing purposes

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

• Secure data transmission (SSL/TLS encryption)

• Access controls and authentication

• Regular security assessments

• Employee training on data protection

7. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

8. YOUR RIGHTS

You have the right to:

• Access: Request copies of your personal information

• Correction: Request corrections to inaccurate information

• Deletion: Request deletion of your information (subject to legal requirements)

• Opt-Out: Unsubscribe from marketing communications

• Portability: Request your data in a portable format

9. EMAIL COMMUNICATIONS

9.1 Email Service Provider

We use Mailgun as our email service provider. By providing your email address, you acknowledge that your information will be processed in accordance with Mailgun's privacy practices.

9.2 Email Preferences

You can manage your email preferences by:

• Using unsubscribe links in our emails

• Contacting us directly to update preferences

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. INTERNATIONAL TRANSFERS

If you access our services from outside the United States, your information may be transferred to and processed in the United States.

12. VIRGINIA PRIVACY RIGHTS

Virginia residents have additional rights under the VIRGINIA Consumer Privacy Act (VCPA), including the right to know, delete, and opt-out of the sale of personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending an email notification

14. CONTACT US

For privacy-related questions or to exercise your rights, contact us at:

• Email: acallgenie@gmail.com

• Phone: 703-981-9733

• Address: 501 North Park Drive, Arlington, Virginia 22203, United States

• Data Protection Officer: Reginald Hobbs

15. COMPLAINTS

If you have concerns about our privacy practices, you may:

• Contact us directly to resolve the issue

• File a complaint with your local data protection authority